Playful Pups Retreat

Water temperature malfunction in self-bathing service causing burns

“The water goes from warm to ice cold to scolding hot very quickly. It burned my dog and my hand.”

Kennel cough outbreak not promptly communicated to all pet parents

“My puppy came home sick. I called playful pups and I was informed that they had a bad case of kennel cough going around. I asked why I wasn't informed earlier and they said they called people but must have missed me.”

Dog showing stress behaviors (tail biting, accidents) during daycare

“Our puppy was going twice a week to their Doggy Daycare for about 2 months. In three occasions we were notified that he was biting his tail; he does that when he's stressed or anxious.”

Pricing concerns(4 mentions)

“Quite expensive but they do a fantastic job with our dog.”

Scheduling/communication errors(2 mentions)

“We had called and scheduled our dog and then the day of, I went to drop off my dog. They proceeded to tell me he wasn't scheduled but they could get him in.”

Feeding instructions not followed

“We gave specific instruction on our dogs feedings. I sent pumpkin and half was sent home. Also one our dogs was not fed the morning of pick up.”