Preppy Pet Columbus

Dogs returning injured (puncture wounds, cuts, sores)

“One of our dogs had a puncture on her face that got infected. She had no injury prior to being dropped off.”

Dogs getting sick (pink eye, diarrhea, fleas, parasites)

“Our other dog now has red, watery eyes which appears to be pink eye as it is highly contagious amongst dogs.”

Dogs coming home significantly underweight/dehydrated

“He was noticeably thinner (I can feel every single one of his ribs)”

Facility smell of urine/unsanitary conditions

“The entire facility reeks of urine and is in need of a 55 gallon drum of bleach.”

Dog became pregnant during boarding

“I found out after looking into more of them how they keep our animals while we are away... she was pregnant and gave birth in my bedroom behind chair.”

Urine smell on dogs and in facility(10 mentions)

“The place smelled of urine and my dog smelled when I picked him up.”

Dogs returning sick or with health issues(8 mentions)

“Every single time I've left my dog here he comes home smelling horrible even after the departure bath, with diarrhea, and much skinnier than usual.”

Injuries during boarding (cuts, puncture wounds)(5 mentions)

“My dog came home with a large puncture wound on her hind quarter.”

Grooming issues (wrong cuts, shaved against instructions)(4 mentions)

“I said please do not shave trip his belly... I go to pick him up and my boy is bald in some spots and shaved all over.”

Communication/billing surprises(3 mentions)

“we were charged both for the bath AND for an extra half day which amounted to almost $40 extra dollars.”