Preppy Pet Fort Myers

Dog returned injured/bleeding without notification

“I got him back with his toe bleeding. They did not warn me or told me what happen.”

Dog injured (dewclaw) - owner claims not notified

“Why wasn't I called when my pet was injured? It's looks like his dewclaw was pulled to the side”

Aggressive dog incident leading to early pickup

“They called me to pick my dog up because he tried to bite a staff member”

Customer feared for dog's safety due to staff attitude

“I was afraid that she would do something bad to my dog”

Sunday pickup restrictions(3 mentions)

“She told me I can only pick up my dog at 10am or between 4-4:30pm on Sundays. When I asked why, she said 'because it's Sunday.'”

Facility smell/cleanliness concerns(3 mentions)

“The smell is beyond acceptable. Vet offices have 100 pets come in and out every day no smell.”

Unable to tour facility/lack of transparency(2 mentions)

“I was not allowed to take a tour. So consequently I was unable to assess the following: staff interaction with the dogs, access to drinking water, size of the kennel, play area, cleanliness, and odors.”

Unexpected charges/pricing disputes(2 mentions)

“We were charged 22.00 in facility charges by paying with credit cards. I called prior to ask what the final bill would be and this charge was not mentioned.”

Rude phone customer service(3 mentions)

“Whoever is answering their phones are extremely rude. Didn't get a chance to use the service because of the lack of customer service this place has.”