Land O' Lakes facilities
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P's and Q's Pet Resort and Spa

7495 Land O' Lakes Blvd, Land O' Lakes, FL 34638

4.5
265 Google reviews
Cage-freeLive webcamOutdoor yardPool / water playAccepts puppiesGroomingClimate controlledOvernight potty breaksOnline booking

Overview

P's and Q's Pet Resort and Spa is a luxury dog and cat boarding, doggy daycare, and grooming facility in Land O Lakes, FL. They offer multiple boarding options from standard rooms to VIP suites with 24/7 webcams, indoor/outdoor access, and a splash pad. The facility requires a temperament evaluation for group play and deposit for reservations.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DAPP, Bordetella, FVRCP

Policies & Details

Hours & Billing

Drop-off hours:7am-6:30pm Mon-Fri, 8am-3pm Sat, by appointment Sun
Pick-up hours:7am-6:30pm Mon-Fri, 8am-3pm Sat, by appointment Sun
Checkout time:2pm
Late pick-up fee:50% room rate fee after 2pm
Billing method:Per night

Cancellation & Deposits

Cancellation notice:3 days notice
Cancellation penalty:Deposits refundable up until 48-72 hours before arrival depending on reservation length
Deposit required — $50 for dogs, $20 for cats
Holiday surcharge — $10/day

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner
Fire safety system

Extras

Multi-dog discount — 10% off boarding 2nd+ dog if they share the same boarding suite

What Reviews Say

265 reviews analyzed

P's and Q's Pet Resort and Spa is a highly-regarded, modern facility praised for its cleanliness and luxury boarding amenities like private suites and webcams. While the majority of customers report happy dogs and excellent grooming, there is a significant pattern of conflict regarding 'shave-downs' for matted dogs and a perceived lack of accountability for minor injuries. The owner is very active in responses but often adopts a defensive tone that some customers find unprofessional.

Cleanliness
5.0
Facility
4.8
Drop-off / pickup
4.7
Dog happiness
4.5
Value
4.3
Staff
4.2
Communication
3.8
Safety
3.5

People love

High-end facility features(12)Handling difficult/anxious dogs(15)Cleanliness(18)

Staff shoutouts

Michelle(22 mentions)Carla(7 mentions)Selica(2 mentions)Meghan(2 mentions)

Worth noting

Injuries during grooming (corneal abrasion, cuts, hematoma)

“Took him to the vet and he has a corneal abrasion... there was absolutely no responsibility taken.”

Health concerns post-boarding (Kennel Cough)

“He woke me up coughing, reverse sneezing... took him to the vet and sure enough. My dog now has kennel cough.”

Grooming 'Shave-downs' vs. Trims(6 mentions)

“I specifically asked for the teddy bear cut... my dog was completely shaved down.”

Receptionist attitude(5 mentions)

“They would be 100% better off without the receptionist... she was so rude and dismissive.”

Owner defensiveness in responses(4 mentions)

“The owner makes a consistent habit of quickly responding to negative feedback with defensiveness and justification.”

Owner replies to 85% of reviewsAvg response: 2ddefensive tone34 repeat customers

Top Rated

4.5 stars from 265+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 265 reviews.

At a Glance

Google rating
4.5/ 5
Review score
4.4/ 5
Amenities9 of 14
Reviews265
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Min puppy age

4 months

Pricing

Boarding

$52–$92/night

Daycare

$20–$32/day

Contact

Visit Website+1 813-909-0671Get directions to 7495 Land O' Lakes Blvd, Land O' Lakes, FL 34638

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