Pup-N-Cuts
4280 Peachtree Rd NE, Brookhaven, GA 30319
Overview
Pup-N-Cuts is a Brookhaven-based pet facility operating since 2011, specializing in small dog daycare and boarding as well as full-service grooming. The facility employs experienced groomers with at least eight years of experience and uses a Hydro Surge Pro bathing system. They are appointment-based but offer walk-in services for nail, ear, and gland expression.
Amenities & Policies
What Reviews Say
700 reviews analyzedPup-N-Cuts is a highly popular grooming and daycare facility praised for its ability to handle anxious, senior, and difficult-to-groom dogs with patience. While the majority of clients report excellent styling and a clean environment, there are significant recurring concerns regarding poor phone responsiveness and a rigid $40 cancellation policy. Most alarmingly, a small but notable cluster of reviews reports physical injuries like severe razor burns and infections, though the owner actively defends the staff's technical skill in responses.
People love
Staff shoutouts
Worth noting
Physical abuse allegations
“witnessed one of the groomers @ Pup N Cutz hitting him with the back end of the electric razor and yelling at him”
Severe razor burns and cuts
“her paws were bloody and red, severe razor burn on every paw!! ... doctor said he almost got infected.”
Post-grooming illness/infection
“my dog has been EXTREMELY ill since we went there... developed a significant bacterial skin infection.”
Communication/Phone Responsiveness(12 mentions)
“It’s nearly impossible to get in touch with them by phone. I’ve had to reschedule appointments... multiple voicemails went unanswered.”
Strict Cancellation/No-Show Fees(6 mentions)
“Their late appointment / no show / cancellation policy is unnecessarily rigid and punitive - they seem way too eager to charge the $40.”
Incorrect Haircut (Shaved Doodles)(15 mentions)
“I specifically told them NOT to give my dog a poodle cut... he was cut exactly like a poodle. So I spent close to $100 to be pissed off.”
At a Glance
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