Puppy Love Spa & Salon Maple
2535 Major MacKenzie Dr W Unit 6A, Maple, ON L6A 1G5
Overview
Puppy Love Spa & Salon Maple is primarily a grooming-focused facility that also offers boarding and daycare services. The business operates multiple locations in the Toronto/Vaughan area and emphasizes transparency with live Instagram grooming sessions, plus offers additional services like pet photography, teeth cleaning, and a pet boutique.
Amenities & Policies
What Reviews Say
211 reviews analyzedPuppy Love Spa & Salon is highly regarded for its luxury 'spa-like' atmosphere and the technical skill of its groomers, particularly Anna and Mona. While the vast majority of clients report beautiful results and happy pets, there is a significant pattern of defensive responses from management when faced with criticism. Serious but isolated complaints regarding grooming injuries and disputes over pricing/policies suggest a high-standard facility that may lack flexibility in conflict resolution.
People love
Staff shoutouts
Worth noting
Physical injuries during grooming (cuts/burns)
“the groomer actually cut my dog’s tongue... My dog was left in pain and traumatized.”
Shaving double-coated breeds against standard practice
“They had completely SHAVED off his double coat and his beautiful golden fur was reduced to mere skin.”
Pricing/Hidden Fees(3 mentions)
“they paid me 1.50 doll for a haircut and charged me to spend time with my dog until 6:00 210 doll this is stupid.”
Defensive/Rude Management(5 mentions)
“the owner of this salon is a VERY rude person... rude, hostile, and incredibly arrogant on the phone.”
Long wait times/Grooming duration(3 mentions)
“They kept my dog for 5 hours and when I got him at the closing time it was too late to complaint.”
Top Rated
4.6 stars from 211+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 211 reviews.
At a Glance
Pricing
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