Puppy Love Spa & Salon Woodbridge

Physical injury (cut tongue)

“the groomer actually cut my dog’s tongue... My dogs tongue never healed.”

Handing over the wrong dog to a client

“Don’t ever bring your dog here unless you want to go home with some else’s dog... they gave the wrong dog.”

Burst blood vessels in eye due to restraint/stress

“After speaking with a vet they presume he was restrained to the point of making him stressed... and he burst blood vessels in his eye.”

Unexpected late fees(5 mentions)

“ZERO communication about a $20 late fee until I was handed the final bill.”

Shaving dogs against owner instructions(6 mentions)

“She shaved his ears when I had specifically asked not to do so.”

Long wait times/Grooming duration(4 mentions)

“She wasn’t given back till after 5 hours. RIDICULOUS!”