Puptown Girls
3999 2nd Ave, Burnaby, BC V5C 3W9
Overview
Puptown Girls Dog Lounge & Spa is a highly rated facility offering daycare, boarding, and grooming services. They enforce temperament-based evaluations, accommodate all breeds, and operate with certified staff. Features include dedicated playrooms, an outdoor turf yard, and no-expiration daycare packages.
Amenities & Policies
Required vaccinations: Rabies, Parvovirus, Distemper, Bordetella
What Reviews Say
394 reviews analyzedPuptown Girls is highly praised for its daycare and unique in-home boarding model, with many owners noting their dogs are genuinely excited to attend. While the staff is frequently described as warm and loving, the grooming department is a point of significant friction, with multiple reports of accidental cuts and dogs being shaved against owner wishes. Management is highly engaged but tends to respond to negative feedback with a defensive or confrontational tone, often blaming the dog's coat condition or the owner's behavior.
People love
Staff shoutouts
Worth noting
Grooming injuries (nicks/cuts)
“I found that Kristy snipped too much of the fur on his right ear and I can see that there is a cut mark on his actual ear!!!”
Dogs returned covered in urine
“My dog was coming home with yellow paws and smelled awful! He seemed to be soaked in urine even his underbelly.”
Shaving without consent/Breed standard issues(8 mentions)
“I specifically told her EXACTLY how I wanted them groomed... Cassia shaved my dogs.”
Incomplete grooming services (nails/sanitary not done)(6 mentions)
“Puptown did not seem to do a sanitary trim, pad trim, or teeth brushing... still charged full price.”
Defensive owner responses to criticism(4 mentions)
“The owner called me from an unknown number, spoke to me very disrespectfully and in a bad tone.”
Top Rated
4.7 stars from 394+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 394 reviews.
At a Glance
Min puppy age
3 months
Pricing
Daycare
$26–$800/day
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Burnaby
Central Park Animal Hospital
Burnaby, BC
Contact for pricing
View DetailsThe Urban Puppy Shop
Burnaby, BC
From $63.99/night
View DetailsPup Culture Dog Daycare and Grooming
Burnaby, BC
From $70/night
View Details