The Urban Puppy Shop
5560 Lane St, Burnaby, BC V5J 1E8
Overview
The Urban Puppy Shop is a dog boarding and daycare facility with locations in Vancouver and Burnaby, offering 24/7 boarding, structured daycare with indoor/outdoor play, and additional services like grooming and training. The new Burnaby location features 6,000 sq ft of space, emphasizing safety measures during the pandemic and emphasizing pet owner peace of mind through daily Facebook photo updates.
Amenities & Policies
What Reviews Say
58 reviews analyzedThe facility is currently experiencing a polarized reputation due to a viral video of a dog fight, leading to a surge of 1-star reviews criticizing staff training and safety protocols. Conversely, a large base of long-term, repeat customers highly praises the staff's warmth, the dogs' visible excitement to attend, and the convenience of no-booking daycare. While the physical facility and daily atmosphere are rated highly by regulars, the owner's litigious and defensive response tone to safety incidents remains a point of contention.
People love
Staff shoutouts
Worth noting
Severe dog fight incident involving significant injury (10+ stitches) and allegations of poor staff intervention.
“your employees took OVER 1 minute to stop a dog fight that should’ve been stopped before it happened.”
Allegations of grooming injuries (cuts and razor burn) not being disclosed to owners.
“the new groomer has now cut my dog 4 times and didn't tell me.”
Dangerous driving by staff in a branded company vehicle.
“Driver using a large truck with canopy is weaving dangerously in and out of traffic... tailgating me DANGEROUSLY.”
Staff inability to manage dog aggression(7 mentions)
“Employees even doesn’t know about how to separate the dogs . There are very simple ways to separate dogs while fighting but no one knows it.”
Poor grooming quality/consistency(3 mentions)
“it was all different lengths... they said they wouldn’t be able to see him for 2-3 weeks to fix.”
At a Glance
Pricing
Boarding
$63.99/night
Daycare
$32.99–$43.5/day
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