Rapawzel Dog Grooming & Day Care
31-87 29th St, Astoria, NY 11106
Overview
Rapawzel Dog Grooming & Day Care is a pet care facility offering daycare, boarding, grooming, walking, and mobile grooming services across multiple NYC locations including Astoria, Brooklyn, Manhattan, Bayside, and New Jersey. They emphasize a social atmosphere for pets with certified staff holding animal care credentials from NYC's Department of Health, and provide services for both dogs and cats with multi-pet family discounts.
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What Reviews Say
543 reviews analyzedRapawzel Dog Grooming & Day Care enjoys overwhelmingly positive reviews (approximately 85% 5-star ratings) with particular praise for their patient, kind staff who excel with anxious and difficult dogs, their convenient mobile grooming service, and excellent cat grooming. However, significant safety concerns exist with approximately 12+ reviews describing physical injuries to dogs during grooming (cuts, nicks, burns), and several alarming incidents including a dog having its ear cut off while bleeding, a dog overheating in a mobile van, and an unverified death claim. Recurring complaints include inconsistent grooming results where instructions are not followed, excessively long wait times (4+ hours), and pricing discrepancies. The business demonstrates excellent customer engagement with near-perfect owner response rates, though some responses appear defensive. Despite the safety issues, the majority of customers are highly satisfied and many have been returning for years.
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Worth noting
Physical injury to dogs during grooming (cuts, nicks, injuries)
“A month ago my dog Bruno was brought to this dirty grooming salon... his ears turned red, and more than anything his ears had black stuff inside... the doctor confirmed ear mites on cytology! (Review 48)”
Dog traumatized or severely stressed after grooming
“I believe my dog was handled VERY roughly during his grooming session for him to have such a bad reaction afterwards. It has been a day now and he is still very jumpy and scared. (Review 49)”
Severe injury - dog ear mutilated
“one of their groomers mutilated my dog and lied about the circumstances around it... cutting off a chunk of my dog's ear... he continued the grooming session as my dog was dripping blood (Review 98)”
Dog overheated in mobile grooming van
“He had my small dog in the van for 2 hrs with no AC on... It took my dog close to 3hrs before his breathing became normal (Review 255)”
Dog died during or after grooming (unverified)
“my cousin brought her dog to this business to have him groomed and when she went to pick him up, to her surprise they had killed her dog (Review 300)”
Inconsistent grooming results/not following instructions(15 mentions)
“I told them specifically to leave my dogs hair LONG... They SHAVED HIM DOWN TO A BUZZ CUTT (Review 410)”
Long wait times (4+ hours)(8 mentions)
“It took five hours to groom my 30 pound golden doodle which is a long time in my opinion when told it would be 2-3 hours (Review 182)”
Pricing issues and hidden fees(8 mentions)
“They promise certain prices and deductions at the beginning of the appointment. But at the end when you pay, the same person who promised you, makes you pay full price (Review 152)”
Dogs cut/nicked during grooming(12 mentions)
“They ended up nicking her in not just one, but at least three different spots (Review 220)”
Poor communication about progress/status(6 mentions)
“I called after 2 hours to see where they were at and they said they just gave her a bath and would be another hour (Review 413)”
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