RDU Pet Resort

Dogs left in crates for extended periods / neglect allegations

“Your dogs are in crates for HOURS a day. The runs/suites themselves are tiny. Why do you think they do not give tours while other kennels do?”

Dogs contracting illnesses (kennel cough, GI issues) after stays

“Both of my dogs got really sick after going here which resulted in multiple emergency trips to the vet.”

Dehydration and severe illness during boarding without owner notification

“My dog had severe dehydration and involuntary diarrhea upon pickup. None of the staff expressed concern or knowledge of her condition.”

Staff forced to lie to customers / abusive management

“Staff are FORCED to lie under circumstance of possibly getting fired. Abusive staff and managers.”

Dogs returning underweight after boarding

“Our dog came home having lost visible weight, and having contracted kennel cough.”

Lack of transparency - no facility tours, no cameras(5 mentions)

“I do have concerns about the facility taking measures to keep pet owners from touring the facility or making observations of their pets while at the site.”

Paid extras (photos, activities) not provided or proven(5 mentions)

“We paid for 8 extras: 3 nature walks, 3 fetch sessions, and 2 cuddle sessions... WE DID NOT GET ANY PHOTOS OR UPDATES.”

Hidden fees not disclosed upfront(3 mentions)

“The only reason this isn't a 5 star is because there are several fees that are not verbally disclosed.”

Communication gaps - no daily updates during boarding(4 mentions)

“Only leave your dog here if you are absolutely 100% comfortable not knowing anything about what the facility does with your dog.”

Billing/account management issues(2 mentions)

“I didn't expect to continue getting billed. When I called about it, no one had information and told me the manager wasn't available to speak.”