Reisterstown Pet Resort & Spa
14454 Old Hanover Rd, Reisterstown, MD 21136
Overview
Reisterstown Pet Resort & Spa is an award-winning pet boarding and daycare facility in Reisterstown, MD, operating since 1990. They offer pet lodging, daycare, and grooming services on over 7 acres with fenced play areas, indoor heated pool, and outdoor in-ground pool. The facility has 50,000+ square feet of fenced play space and requires vaccinations including distemper, rabies, bordetella, and canine influenza for dogs.
Amenities & Policies
Required vaccinations: Canine Distemper/Parvovirus, Rabies, Bordetella (Kennel Cough), Canine Influenza (H3N8 & H3N2), Feline Distemper
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
291 reviews analyzedReisterstown Pet Resort & Spa is highly regarded for its expansive outdoor facilities, including a pool and obstacle course, and its compassionate staff who often send sympathy cards to grieving owners. However, significant concerns exist regarding communication lapses during medical incidents and a rigid Sunday closure policy that forces extra boarding fees. While many long-term clients trust the facility, recent reviews suggest friction regarding price increases and administrative disorganization.
People love
Staff shoutouts
Worth noting
Injury and lack of medical notification
“My cat was injured staying here over the weekend... blood in his enclosure and on his face was found... they didn't want to stress him by taking him out and looking.”
Kennel Cough outbreaks
“They are notorious for kennel cough and do not inform anyone about it. We are at the pet er because our dog is so sick.”
Sunday closure/Inconvenient hours(6 mentions)
“I have always disliked them being closed on Sundays so they get a forced extra night.”
Feeding errors/Returned food(3 mentions)
“A weeks worth of bagged kibble was also returned which means she never received her evening meals.”
Lost personal items(3 mentions)
“At pick up, our dog was missing 2 toys and t-shirt, we were told by RBK they could not be found.”
Price increases/Upcharging(4 mentions)
“The nightly boarding rates were almost doubled without any notice... Everything is an upcharge.”
At a Glance
Pricing
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