Reisterstown facilities
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Tlc For Pets

11809 Reisterstown Rd, Reisterstown, MD 21136

4.7
148 Google reviews
Grooming

Overview

TLC for Pets is a veterinary hospital in Reisterstown, MD that has been serving the Baltimore area since 1996. While primarily a full-service veterinary hospital offering wellness exams, surgery, dental care, and grooming, they also provide boarding services for pets while owners are away. The facility is led by Dr. Mitchell Lucas and treats dogs, cats, and exotic animals.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Care & Play

Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

148 reviews analyzed

TLC For Pets is an overwhelmingly beloved veterinary practice with Dr. Lucas receiving near-universal praise for his compassion, thoroughness, and honesty. The majority of the 148 reviews are 5-star, with clients frequently mentioning 20+ year relationships and willingness to drive long distances. The main concerns are occasional billing transparency issues and isolated reports of poor communication. This is clearly a practice that excels at personalized, caring veterinary medicine.

Staff
4.9
Dog happiness
4.8
Cleanliness
4.8
Facility
4.6
Safety
4.5
Drop-off / pickup
4.2
Communication
3.8
Value
3.5

People love

Dr. Lucas exceptional care and compassion(85)Long-term relationships (20+ years)(12)Staff friendliness and caring attitude(45)Thorough examinations(15)Honest, no unnecessary procedures(8)Exotic pet care(6)

Staff shoutouts

Lucas(95 mentions)Sarah

Worth noting

Unauthorized charges added to bill without owner consent

“Really good with animals but adds on EXTRA charges without prior authorization. I don't agree with giving an animal a shot without going over it with the owner first.”

Boarding concerns - dogs caged all day, ignored owner wishes

“They keep your dogs caged all day and do whatever they feel like. They constantly ignore the owners wishes.”

Poor experience with exotic pets - charged $200 for no help

“He wasted over an hour of my time, charged me over 200 dollars and did nothing to help my pet.”

Surprise billing / lack of cost transparency(3 mentions)

“They do not recommend services that they can provide, explain them, and allow you to make a decision. Instead they just do it and leave you surprised with the bill at checkout.”

Communication issues(2 mentions)

“Not the best communication.”

Website inaccurate (eye care specialization)

“The website shows they specialize in eye care but when I call, I am told that they don't.”

At a Glance

Google rating
4.7/ 5
Review score
4.4/ 5
Amenities1 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website+1 410-833-1717Get directions to 11809 Reisterstown Rd, Reisterstown, MD 21136

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