Richelieu Valley Canine Center
46 Rue Principale, Saint-Basile-le-Grand, QC J3N 1M3
Overview
Centre Canin Vallée du Richelieu is a comprehensive canine facility in Saint-Basile-le-Grand, Quebec offering daycare, boarding, grooming, training courses, and breeding services. They provide 5-7 daily potty breaks with group play sessions of up to 6 dogs, outdoor play areas with pools in summer, and separate areas for small dogs, puppies, and anxious/older dogs. The facility has 24/7 camera surveillance, climate-controlled kennels, and requires temperament assessments for new dogs.
Amenities & Policies
Dog-to-staff ratio: 6:1
Max capacity: 25 dogs
Required vaccinations: Certificat de vaccination
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
279 reviews analyzedRichelieu Valley Canine Center is highly regarded for its comprehensive approach to dog care, particularly excelling in training for reactive dogs and providing extensive outdoor play spaces. While the vast majority of clients view the staff as family-like and expert, a small but vocal minority reports issues with post-boarding illnesses and rigid administrative policies. The management is extremely active in responding to reviews, often adopting a firm and defensive tone when addressing negative feedback.
People love
Staff shoutouts
Worth noting
Medical issues post-stay (Kennel Cough/Gastro)
“My two dogs spent two nights at your center... one of my dogs was coughing up blood from its nose, and the other had blood in its stool.”
Allegations of unprofessional verbal conduct
“I heard yelling, 'That dog is mongoloid, bring him inside!' at another employee.”
Strict/Confusing Vaccination & Booking Policies(4 mentions)
“I received an email canceling my application, claiming that the vaccination information wasn't filled in.”
Hidden or unexpected fees(3 mentions)
“Beware of rates agreed by email that change at will due to a small print.”
Grooming quality inconsistencies(3 mentions)
“When I went to pick up my dog, he was shaved, and the cut was uneven.”
Top Rated
4.5 stars from 279+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 279 reviews.
At a Glance
Max capacity
25 dogs
Dog-to-staff ratio
6:1
Min puppy age
2 months
Pricing
Contact facility for pricing
Contact
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