Supersammy(shuttle)

Cat/pet injured during grooming (skin cut, nails bleeding from struggling)

“Cut one skin of my baby dog with a lot of excuses. Never come back!”

Pets left unattended in dangerous situations (dogs alone in facility, cat in dryer cage)

“I go down to the daycare, door closed, the dogs were alone.”

Wrong dog given to customer

“We were given the wrong dog.. other than that, good service”

Long wait times (3-5 hours for grooming)(5 mentions)

“Almost 4 hours of waiting for my 2 pomeranians and the cut was not good”

Poor/uneven grooming quality(4 mentions)

“it looked like a close shave....there are parts that are not uniform (behind the ears, behind the legs, at the buttocks, the belly and especially the outline of the head)”

Unexpected pricing/price mismatch(3 mentions)

“When I called at beginning, I was told roughly $75 for full grooming. After all done, charged me over $140”

No-show/cancellation issues(2 mentions)

“they canceled the night before!! When he has been groomed there, it's never complete.”

Lack of communication about delays(2 mentions)

“They didn't call me to say there was a delay on the schedule”

Staff knowledge issues

“The waitress there was really bad. She didn't know anything when I asked her.”