Rising Star Boarding & Grooming

Dog returned severely dehydrated, covered in urine and feces, lost weight

“Our poor dog came back covered in urine and feces. He was grossly dehydrated, had lost weight and was not acting himself.”

Potty-trained dog returned with urine-saturated bed, no explanation or apology

“When we arrived to pick her up, she was not ready, her bed was SATURATED with urine (she is potty trained!) No explanation or apology or even a bag to place saturated bed in!”

Dog given incorrect treat despite written instructions about allergy

“Another of our dogs has a dairy allergy, she was sent with special cookies and dairy free snacks and this was noted on her container as well. She was obviously given a non-approved treat”

Poor communication and lack of warmth(2 mentions)

“Every interaction I have had with the staff was very brusque, I genuinely felt they were annoyed when I called to check on my dogs”

Dogs not being fed properly/following instructions(2 mentions)

“One of our dogs came home with almost half of his food remaining”

Facility cleanliness concerns(2 mentions)

“Our poor dog came back covered in urine and feces”