River Paws Pet Resort

Dog contracted kennel cough twice; owner claims insufficient sterilization

“our dog came home with kennel cough. Not once. Twice. Our vet said that they have called River Paws before because our dog is not the only one.”

Dog returned with injuries (paw biting, scab on leg) after requested alone playtime

“he looked lethargic and out of sorts. At home, I noticed he was biting his paws, which were inflamed, and he had a scab on his right leg that looked like it could have been from another dog.”

Dog had seizures and severe dehydration requiring emergency vet care

“one of our dogs didn't look right. He could barely walk. Later that day he had seizures and have to be taken to the emergency vet. He was extremely dehydrated and didn't eat.”

Dog returned with bacterial eye infection, weight loss, and kennel cough despite vaccinations

“she had green gunk on both eyes and one was almost shut... she lost .5 lbs and have kennel cough.”

Dog returned with multiple broken teeth from chewing fence in play area

“our dog back she had several broken teeth including both canine teeth... they failed to notice and said 'oh yeah come to think of it she was chewing on a fence in the play area'”

Dog returned yellow and smelling of urine

“when I picked her up she was a different color then when I dropped her off and smelled of piss her whole coat was yellow”

Dog sustained puncture wounds during daycare without staff notification

“one of them had several puncture wounds all over her... I was not told anything when I picked them up”

Lack of camera access for pet owners(3 mentions)

“I should have been cautious because they don't provide camera access to watch the dogs during their stay”

Communication gaps about pet health/behavior during stay(4 mentions)

“We didn't get any calls about his health or wellbeing during his stay”

Facility closure without notification

“they are closed down for a duration and didn't even bother to call to notify me”

Saturday early closure(2 mentions)

“The only downside is they close early on Saturdays”