The Barkly Pet Retreat & Spa, LLC

Pet death at facility with no answers provided to owner

“My 3 year old dog died at this place. They've provided NO answers other than 'this just sometimes happens'.”

Multiple cats escaped and lost - no proper resolution

“This place LOST MY PET. An employee took my cat outside with no carrier and he got away. It's been 9 months.”

Dog had seizure - owner not notified

“My male dog had a seizure while being boarded here AND NO ONE CALLED TO TELL ME.”

Dog escaped and was near dangerous road

“They took my dog's collar off and put her on a place where she was able to escape. The place is located in front of a dangerous road.”

Multiple injuries to dogs (cuts, quicked nails, dead tail)

“He had a cut on the inside of one of his toes, one of his nails has dried blood from the quick being cut too close... he has 'Dead Tail' which comes from a sprain or injury.”

Dogs contracting kennel cough/illness at facility

“Our dogs got the flu. We assume it was from exposure at the Barkly, because they don't interact with other dogs at home.”

Filthy conditions - green pool, dogs with sores, smelling of urine

“My dogs smelled like pee, they had 'red sand' as they said, which were really sores, on their feet... how long has it been since they cleaned that pool for it to be so green.”

Grooming quality issues - wrong cuts, shaving when not requested(4 mentions)

“My goldendoodle was supposed to be bathed and trimmed. What he got was shaved! Shaved during the winter....”

Poor communication about pet issues/incidents(5 mentions)

“I only found out when I called to check on him. I can only imagine what caused him to have such a traumatic reaction.”

Dogs not properly supervised or separated correctly(3 mentions)

“He is usually kept in a separate dog run, by himself, because he's a fence fighter... the morning attendant didn't know this and mistakenly put him in with the other dogs.”

Staff unprofessionalism/rudeness(3 mentions)

“Incredibly rude personnel. Their love for animals is all an act.”

Misleading descriptions - facility not as shown online(2 mentions)

“The outside and inside Do not look like the same at all than on their website. Gravel everywhere, dirty pool.”