Rivers Edge Pet Resort
12580 N U.S, US-301, Thonotosassa, FL 33592
Overview
Rivers Edge Pet Resort is a pet boarding and daycare facility located in Thonotosassa, FL offering both overnight boarding and day stay services. They operate by appointment only with specific drop-off and pick-up windows, and also provide grooming services. The facility uses a digital customer portal and mobile app (Gingr) for booking and account management.
Amenities & Policies
Policies & Details
Hours & Billing
What Reviews Say
71 reviews analyzedRivers Edge Pet Resort is highly regarded for its affordable pricing and exceptionally kind staff, particularly under the current management which took over in 2017. Customers frequently praise the facility's cleanliness and the staff's ability to handle anxious or senior dogs with patience. While there is one severe historical complaint regarding animal treatment, the current owners have actively addressed this as a legacy issue from previous management, with recent reviews being overwhelmingly positive.
People love
Staff shoutouts
Worth noting
Allegations of animal cruelty and physical marks (Previous Ownership)
“my poor dog started choking and puking in the floor... he had 2 ligature marks on his neck”
Banning a dog for a play-related incident
“when he regripped the toy he accidentally caught one of her fingers and didn’t break skin. They banned him from coming back.”
Previous Ownership Issues(2 mentions)
“we apologize for you experience at the time your dogs stayed with the previous owner.”
Top Rated
4.6 stars from 70+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 70 reviews.
At a Glance
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