The Lodge
15403 Morris Bridge Rd, Thonotosassa, FL 33592
Overview
The Lodge is a premium pet resort in Thonotosassa, Florida offering dog and cat boarding, dog daycare, and grooming services. The facility features multiple suite options including standard rooms, junior suites, luxury suites, and ranch suites, all with private outdoor lanais, climate control, and purified air systems. Additional amenities include webcams, a swimming pool, group playtime, loyalty rewards program, and a referral program.
Amenities & Policies
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
483 reviews analyzedThe Lodge is a visually impressive, high-end facility praised for its cleanliness, swimming pool, and exceptional grooming (specifically Lisa). However, there is a stark contrast between glowing 5-star reviews and severe 1-star reports involving animal fatalities, severe injuries, and service neglect. While many regular customers trust the facility, potential clients should be wary of significant communication breakdowns and safety concerns regarding exotic pets and heat-related injuries on the turf.
People love
Staff shoutouts
Worth noting
Fatalities of exotic animals (rabbits) under care with allegations of neglect/overfeeding.
“I was left with Heart break and in disbelief of losing both my happy, healthy bunnies... Necropsy finds: cause of death G.I stasis from being over fed.”
Severe physical injuries including burnt paws from turf and dog attacks.
“My dog was viciously attacked by another dog... The injuries my dog sustained were severe and have required veterinary care.”
Allegations of physical abuse by staff (hitting/kicking dogs).
“I have first hand information... they saw an employee kicking the dogs and swatting them with a tennis racket.”
Excessive upcharging and hidden fees(12 mentions)
“Everything is an upcharge here. Want to feed your dog your own food? Upcharge. Dog has an accident in kennel? Upcharge.”
Long wait times for drop-off/pick-up(8 mentions)
“One criticism is the long wait times in the mornings for drop off and afternoons for pickup... you can wait 10-15 minutes.”
Neglect of paid services (missed feedings/walks/playtime)(15 mentions)
“We paid for the extra play time and our dog never received it... had we not added the camera to our stay we would have never known.”
At a Glance
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