Riverwalk Pet Resort

Dog escaped and missing due to staff leaving 3 doors open

“This place left their 3 doors open and a one year old part collie got out and has been missing for 16 days.”

Dog injured on premises, not notified to owner, came home with bleeding swollen foot

“I look at my dogs foot and there is a cut that is bleeding and her entire foot is swollen!!... they handed me my poor dog SOAKING WET and she smelled like URINE.”

Dog returned unable to walk, had to be euthanized - no notification given to owner

“FAMILY MEMBER DOG WENT IN PERFECTLY FINE AND CAME HOME NOT ABLE TO WALK AT ALL. THEY DIDN'T CALL TO NOTIFY ANYONE AT ALL. WE HAD TO SAY GOODBYE TO ARE FAMILIES DOG.”

Dog lost at facility (mentioned in multiple reviews)

“Workers are really out here losing people's dog.”

Lack of photo updates despite paying for them(3 mentions)

“I did not receive one update nor picture.”

Dog coming home smelling like urine(3 mentions)

“twice now my dog has come home like he's been laying in pee”

Grooming done differently than requested(2 mentions)

“the male groomer cut my dogs hair the way he wanted to not the way that I told him.”

Poor communication/hiding behind emails(2 mentions)

“If there is an issue, they won't tell you in person, they will hide behind an email.”

No cameras to check on pets(2 mentions)

“Why don’t you have cameras for clients to check in on their pets?”