Ruff House Pet Resort

Reported illness after boarding, including blood in stool

“they contracted a bad bug had blood in stool”

Reported gastrointestinal illness and kennel cough after boarding

“Send your dog here if you want them to have GI issues or kennel cough.. I forgot to mention that my dog got that from this place too!”

Reported poor cleanliness or odor at pickup

“My dog smelt like piss when I picked her up”

Reported delayed notification about a health incident

“I found out AT PICK UP that my dog wasn’t eating his meals during his stay and that he vomited”

Management reliability concern

“Management not very good at keeping committments.”

Illness or gastrointestinal symptoms after boarding(3 mentions)

“My dog came home puking vigorously after boarding for a weekend.”

Unclean or unpleasant-smelling dogs at pickup(2 mentions)

“When I returned to pick up my babies they smelled like feces & when I got them home they had cold in their eyes & bad diarrhea for a week.”

Insufficient communication about health changes(2 mentions)

“I found out AT PICK UP that my dog wasn’t eating his meals during his stay and that he vomited”

Inconsistent experience for returning customers(2 mentions)

“I was disappointed this time, after several years.”