RockStar Paws Pet Grooming and Boarding

Dog injured during grooming - missing nail exposing muscle/tissue

“I noticed an entire nail was missing from her right paw!!! Not nicked, not cut, but missing! Nothing but hanging muscle was showing!”

Cat ear nicked/cut during grooming

“they mentioned they had "nicked" his ear... The top of his ear is cut off... My vet was shocked.”

Dog bruising around eye area during boarding trial

“when I got my dog in the car to go home I noticed bruising around one of their eye.”

Dog cut on back leg during grooming

“she has a cut on her back leg and is bleeding!”

Poor phone customer service / rude staff(3 mentions)

“The person who checked me in talked to me like I didn't know anything about my own animals or how to care for animals period.”

Grooming not as requested / unsatisfactory cuts(3 mentions)

“The cut she received is no where close to what was asked for.”

Unexpected charges / billing issues(2 mentions)

“I only asked for one dog to have his nails trimmed not both. So I felt I was ripped off money wise for a service I didn't ask for.”

No daily photo updates during boarding

“Reason for the 4/5 stars - no daily text/photo updates.”