Rockwall County Veterinary Clinic

Misdiagnosis concerns - missed tumor/diagnostic errors

“We were told he had an enlarged heart... I found a massive lump on his neck... Another vet said he had degenerative disc disease and a baseball size tumor”

Euthanasia process complaints - inadequate sedation/rough handling

“He refused to sedate her prior to injecting her... My poor baby began to suffer, trying to breath, bit her tongue”

Pricing disputes - unexpected charges/bait and switch

“Quoted 45 dollars... instead of 45 it's 100... Very very disappointing”

Emergency care refusal

“Don't go here in an emergency, they do not care”

Client dismissal without notice

“There was an alert on my account stating that I was no longer a client... This is an absolute lie”

Pricing concerns - too expensive/fees increased(18 mentions)

“The fees which doubled since 2020... Please consider a special discount for elderly or AARP members”

Rushed appointments/lack of thorough exams(5 mentions)

“The appointment felt very rushed... Vet had his hand on the door trying to leave the whole time”

Front desk staff rudeness(8 mentions)

“The front desk people were rude when I called asking for medication”

Communication issues(4 mentions)

“Their office staff doesn't communicate at RCV... notes are used for a reason”