Roscoe's Bed + Bark

Dog contracted C. Diff infection after stay, owner alleges facility didn't notify other clients

“My dog got very sick 48 hours after being at Roscoe's... I found out my dog has CDiff and he is not responding to the treatment... they just told me they didn't have any other reports of this”

Dog contracted kennel cough multiple times (3 times in 10 stays), required emergency vet visit

“My dog has been there for 10 stays and gotten kennel cough 3 times... They ignore warning signs and do not isolate dogs that are exhibiting symptoms regardless of how severe”

Puppy program intake issues - no in-person intro, inconsistent communication about behavior

“I signed my 3 month old puppy up for the puppy program... I now realize the approach did not set my dog up for success... I was told no in person interview or intro to other dogs or the environment”

Website/booking system issues

“My only complaint is the new website and all the hurdles you've built in view live, to reserve time or to purchase anything. The new one sucks”

Medication/dinner missed during boarding

“Our dog also didn't receive dinner one night or the toy I sent for his sleeping area... he was supposed to receive medication every night and didn't”

Crowded play areas

“One of the play areas used was always overcrowded with the younger more energetic dogs... packed, with limited space for dogs to distance themselves”