Rover Oaks Pet Resort

Dog death due to attack by larger dog - trachea punctured

“They had let my adult 8 pound Maltese 'play' with a large breed puppy which ended in the other dog puncturing through her trachea.”

Dog returned infested with fleas

“my dog was infested with fleas afterwords”

Dog came back sick, starving, and dehydrated

“He acted sickly, starving, and dehydrated. He ate almost 2 meals worth of food the minute we got into the car, and had 20+ ounce of water.”

Groomer caused clipper burns

“Not happy with my dog gigi got clipper burns from groomer last week and didn't do it right trim her face.”

Dog returned with blood from paws after grooming

“Our dog looks like he got a quick bath... he came home leaving blood all over the car and house from his paws.”

New management issues - poor communication and reliability(8 mentions)

“Recently management has changed apparently and unfortunately locals would be better off looking elsewhere for a trusted and friendly care provider.”

Grooming quality problems - shaved without permission, poor cuts(5 mentions)

“They shaved my dog without my permission and they did a horrible job.”

Owner rudeness/defensiveness when issues raised(3 mentions)

“When I met Jack he said he was the owner he was completely rude.”

Dogs not receiving requested services (bath, nails, food)(4 mentions)

“We boarded our dog for 4 days and when he got home he drank two huge bowls of water... when I called to talk to them about it, no answer.”

Facility not opening on time/no one available(3 mentions)

“When we got there to drop him off at 8AM there was no one there. The posted hours are open at 8AM.”