Rover Resort
4141 FM1461, McKinney, TX 75071
Overview
Rover Resort is a luxury pet resort on 12 acres in McKinney, TX offering dog boarding, daycare, grooming, and cat boarding. The facility features climate-controlled suites with outdoor patios, six open and three all-weather play yards, and 24-hour staff presence. They require a first-day temperament evaluation for daycare and offer various add-on services like Puppy Postcards and extra playtime.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Parvo, Bordetella, Leptospirosis
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
309 reviews analyzedRover Resort enjoys overwhelmingly positive reviews with 92% five-star ratings. Customers consistently praise the caring staff, clean facilities, and excellent dog happiness - many note their pets run excitedly into the facility and don't want to leave. The main concerns center on occasional grooming quality issues, phone responsiveness, and a perception of service decline following ownership changes. Long-term customers (some for 10+ years) are common, and the daily photo updates and report cards are frequently highlighted as a differentiating feature. Serious incidents (pet not fed, weight loss, foreign object ingestion) are rare but notable red flags in negative reviews.
People love
Staff shoutouts
Worth noting
Pet not fed for 24+ hours during boarding (cat)
“He was never fed dinner and never fed breakfast the next morning. I know this because i portion out & pack his food by the meal.”
Pet returned dirty/ungroomed after boarding
“My dog is very anxious and also energetic the staff is very communicative about his behavior and reports any concerns big or small.”
Pet lost weight during boarding
“she had lost 8lbs”
Pet ingested foreign object while in care
“she had lost 8lbs and ingested a yellow plastic”
Grooming quality issues - wrong cut/style for breed(4 mentions)
“They gave her a cut like a schnauzer for an 85yr old woman in Florida!”
Phone/communication responsiveness(5 mentions)
“No one will answer the phone. It just rings and rings.”
Post-ownership change decline in service(5 mentions)
“Since the new ownership it's gone downhill.”
Missed updates or baths during boarding(3 mentions)
“they did miss a day, so we got 5 out of 6 daily updates”
Top Rated
4.7 stars from 332+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 332 reviews.
At a Glance
Pricing
Boarding
$49–$69/night
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