Royal Pets Market, Resort, Veterinary Center

Dog died from heat stroke after grooming

“He died due to the negligance of the employees at royal pets at the young age of 11months. :( He went in to get groomed and came out suffering from heat stroke.”

Multiple dogs died in their care (former employee)

“Multiple dogs have died in their care. I worked for them, and would never let my dog stay there.”

Dog attacked by another dog with insufficient supervision

“My puppy was attacked by a big dog with 1 staff only watching.”

Dog returned with severe health issues (ticks, kennel cough, injuries)

“she was loaded with ticks. After taking her to the vet to be evaluated, they said this wasn't the first complaint they've heard about from this place...everything from ticks to kennel cough.”

Dogs left unsupervised, staff on phones

“There was not an employee with the large dogs and in the small dog outside area there was a girl and she was on her cell phone!”

Dog escaped cage, blamed on owner

“They let him escape the cage then chased him around the room which obviously made him anxious. My dog is very friendly and has never gotten violent with anyone. This was their fault and blamed me!”

Undiagnosed cancer leading to death

“Brought our dog to the vet for anxiety, was told to hire a trainer. He died from undiagnosed cancer less than a month later.”

Refund issues - Palm Harbor location closed(5 mentions)

“We still did not receive our refund for the daycare program we paid for in advance. We have been promised that the funds would be returned by the end of August but we still did not receive a penny.”

Grooming - bad cuts, not following instructions(12 mentions)

“I asked for the tummy fur to be trimmed... I noticed the stomach fur was uneven and the butt fluff was not shaved off.”

Poor communication/phone responsiveness(8 mentions)

“They NEVER ANSWER THEIR PHONE OR CALL YOU BACK.”

Hidden fees and overpricing(6 mentions)

“This place has way too many hidden fees for boarding expenses. I would make sure to get a written estimate and confirm with them the costs.”

Dogs not properly fed during boarding(4 mentions)

“The last two stays the dogs were either not fed at all for two meals, and then not fed according to the instructions that were left.”

Staff turnover/inconsistency(5 mentions)

“It's like a revolving door. Everytime we go there they have new groomers.”