Ruffin'It Resort

Supervision concerns/Neglect on camera

“My five pound senior Pomeranian was placed on a high bench and left there with no caretaker in sight... For more than 40 minutes I watched on the camera as she became increasingly distressed while no one helped her.”

Medical/Instruction non-compliance

“I told them verbally and in writing NOT to try to force pills down her throat... Picking her up, I asked how she did. They said 'well, it was kind of hard to pill her sometimes.'”

Disease outbreak (Giardia)

“the last two times we took our dog he came home with giardia (intestinal parasite) and multiple other dogs got it as well.”

Deceptive or confusing pricing(4 mentions)

“Overall very disappointed with their overly complex and deceptive pricing... over 200 dollars is a lot to pay for 1 night of lodging.”

Sudden dismissal/Poor communication regarding behavior(4 mentions)

“to tell a dog they’re no longer welcome via email without proper communication prior.”

Waitlist/Availability issues(3 mentions)

“My only complaint is the wait list for daycare spots, but that's understandable for a popular place.”