Ruffin'It Retreat & Spa

Crating against explicit owner instructions

“I found out my dog was crated against my specific instructions... the groomer said there was never an agreement to have my dog ready in an hour.”

Sudden dismissal/expulsion without prior warning

“Our dog had been going here for almost an entire year, when she was kicked out with no notice for behaviour we were NEVER told about.”

Grooming wait times/process(3 mentions)

“I was still expected to wait another 2 to 3 hours and my dog was going to be crated again.”

Lack of indoor/outdoor yard at main facility(2 mentions)

“only thing I would say is that they don't have an outside Yar for dogs to play.”