Sabino Canyon Pet Resort

Dogs developed respiratory symptoms after boarding

“all 3 were repeatedly sneezing and this has continued for the last 4 days. In addition, our oldest dog keeps hacking and coughing up foamy spittle.”

Reported paw-pad injury after stay and grooming

“my poor bernedoodle had a paw pad split”

Reported lack of identity or pet-release checks

“They didn't make me fill out any paperwork or check my ID. I could have easily walked off with someone else's pet and/or carrier.”

Reported sanitation and welfare failure

“Picked up my dog and they explained to me he had been sleeping in his own feces.”

Belongings reportedly misplaced and reimbursement denied

“they could not find the dog bed that I left with my dogs.”

Unexpected or unclear billing

“I was charged twice the stated price on the website.”

Add-on charges or perceived nickel-and-diming(3 mentions)

“They do nickel and dime for services I find annoying.”

Extra fees for updates, attention, or supervision(3 mentions)

“It is $5 for an update on the dogs as an added “report card”, and nickel and dime for any attention or supervision as add ons.”

Pricing or billing dissatisfaction(3 mentions)

“I was charged twice the stated price on the website.”

Pet injury or health concerns after stay(3 mentions)

“After their week stay and grooming, my poor bernedoodle had a paw pad split.”

Concrete kennel or potty surfaces(2 mentions)

“Also, our dogs have potting issues when they get home. It turns out that the inside kennel AND outside run are concrete”

Pickup delay or readiness issues(2 mentions)

“I also scheduled pick up at 11:30 but the dogs weren’t ready until 12:00.”