Sandy Oaks Kennel, Daycare and Spaw

Dog injured during stay, wound became severely infected, owners not informed for 3 days and staff downplayed the severity

“At the vet he mentioned how the wound is 'severely infected' and he needed urgent treatment, antibiotics, etc. Why did they downplay the wound? did they even washed it or looked at it?”

Dog isolated for entire 2-week stay, not socialized despite promises of report cards and temperament test

“It wasn't until I picked him up that I learned he had been isolated and not socialized a single time during his entire stay.”

Long-time customer (5+ years) refused future service over fee dispute

“After 5 years of using their services we were refused future service following a misunderstanding regarding an extra fee for dropping off before 10am. No respect for loyalty!!”

Lack of transparency about services(2 mentions)

“There was a serious lack of transparency and follow-through. I trusted this kennel with my dog and feel misled about the services provided.”

Communication gaps about dog welfare(2 mentions)

“Why didn't they call or anything on Friday or even Saturday?, why they waited 3 days to tell us something?”

Pond/amenity availability not as advertised

“They also advertise a pond for dogs to play in... it was disappointing to learn it was 'closed' during his stay, especially since it is promoted as a feature of their facility.”