Snug Pet Resort & Animal Hospital
11339 Sorrento Valley Rd, San Diego, CA 92121
Overview
Snug Pet Resort & Animal Hospital is a dog boarding and daycare facility located in San Diego, CA. The website was inaccessible at the time of analysis, returning a 503 error with Wordfence security blocking. Google indicates a 4.4 rating with 281 reviews and lists the facility as offering dog daycare, boarding, training, and veterinary services.
Amenities & Policies
What Reviews Say
260 reviews analyzedSnug Pet Resort is highly regarded for its comprehensive 'all-in-one' model, combining veterinary care, boarding, and specialized training that many owners of reactive dogs find life-changing. While the training and front-desk staff (specifically Barb and Mark) receive glowing praise, there is a significant divide regarding administrative organization and communication. Serious red flags exist concerning daycare safety and medical monitoring, often met with lengthy, defensive responses from management that sometimes include private customer correspondence.
People love
Staff shoutouts
Worth noting
Dog injury/attack in daycare with disputed supervision
“Our dog suffered a bite between the eyes... staff did not read the notes to not put him back to doggie daycare.”
Medical neglect/Pneumonia
“He was there for about a week and a half when we got the call that he has pneumonia... Why did they not notify us that he was sick BEFORE it turned life threatening.”
Unethical refund/deposit policies
“They are refusing to refund my money!!... It becomes a credit on your account.”
Communication & Updates(12 mentions)
“They claim to send you an email each week, but it’s obviously copy and pasted. They even sent me the same email twice with a different dogs name.”
Training Efficacy vs. Cost(8 mentions)
“Needless to say I am not very happy to pay $750 for instructions on how to train my dog. I could have gotten those on-line for free.”
Front Desk Disorganization(6 mentions)
“The front office seems very disorganized. We had several issues related to communication... they didn't even know who was training my dog.”
At a Glance
Pricing
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