Wag Hotels - San Diego

Sanitation and Illness (Kennel Cough)

“My dog came home with KENNEL COUGH... The facility is clearly not kept clean or properly managed.”

Dogs returned covered in urine/feces

“When I picked her up, she was extremely dirty — sticky to the touch, smelled strongly of urine... the water was yellow-brown from urine and waste.”

Undetected injuries

“She returned to us anxious and with puncture wounds on her neck/jaw. We had to follow-up our visit to Wag with a visit to the emergency room.”

Lack of outdoor potty breaks(12 mentions)

“They don’t take them out for a potty which may work for some dogs but mine has been trained to hold it until she can go outside.”

Webcam technical issues(15 mentions)

“I can not get the camera to ever show her. I try like 50 times and maybe it loads once.”

Nickel-and-diming/High cost(18 mentions)

“Small add-ons cost extra, and overall the experience didn’t feel like it matched the premium pricing.”