Soos Creek Kennels
13426 SE 208th St, Kent, WA 98042
Overview
Soos Creek Kennels is a family-owned pet care facility in Kent, Washington with over 50 years of experience providing boarding, grooming, and daycare services for dogs and cats. They require all pets to have current vaccinations at least 7 days prior to their stay and mandate a Pre Stay visit for new dog customers. The facility serves the Seattle metro area and accepts pets from out-of-state or international locations with additional veterinary requirements.
Amenities & Policies
Required vaccinations: needed vaccinations (7 days prior)
What Reviews Say
162 reviews analyzedSoos Creek Kennels enjoys overwhelmingly positive reviews with the vast majority of customers giving 5-star ratings. The facility is praised for its caring staff who treat pets like family, excellent grooming services, climate-controlled facilities, and a popular app that provides daily picture updates. However, there are serious red flags including a tragic incident where two dogs died during boarding and a few complaints about dogs returning dirty or smelling of urine. Some customers also note extra fees for feeding and occasional communication gaps. Despite these issues, the business retains strong loyalty with many customers using the facility for 5-20+ years.
People love
Staff shoutouts
Worth noting
Two dogs died during boarding - owner claims lack of vet care and sympathy
“While gone one of my pups passed and when I went to pick up his remains & my other pup, he was not good at all... My question is WHY & how could they not see he was suffering & was not well? Why did they not take him to the vet?”
Dogs returned covered in feces/urine smell
“We returned to dogs covered in the smell of poop and dog beds covered in poop”
Kennel cough infection
“Picked my dog up yesterday & got him home and he started having a severe cough... he has kennel cough”
Staff handled dog roughly causing behavioral changes
“My dog is afraid of men now... The man that took my dog back just kept pulling her without coaxing her or reassuring her”
Extra fees for feeding(2 mentions)
“Having to pay extra for 2 feedings per day is a little ridiculous”
Dogs coming home smelling of urine(2 mentions)
“He came home reeking of urine... his bed was returned soaked in pee”
Poor communication about issues(2 mentions)
“They could have at least apologized and explained the situation when I picked him up! Lacking thoughtful and considerate communication.”
Forgotten or poor grooming services(2 mentions)
“I submitted a grooming request for 11am... My husband showed up to pick up our dog and she wasn't bathed. They 'forgot'.”
Staff rudeness at pickup(3 mentions)
“The receptionist was extremely rude and not understanding”
IBPSA Member
Industry Association
Cross-referenced with IBPSA’s member directory.
Top Rated
4.6 stars from 162+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 162 reviews.
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