SouthPaws Nashville

Sanitation and hygiene concerns (dogs smelling of urine/feces)

“My dog reeked of urine... I actually saw him laying in a puddle of, what looked like, urine [on the webcam].”

Injuries and lack of incident reporting

“My dog's ear was bit bad enough to be treated daily... no one ever called to tell me, and this happened three days prior.”

Medical issues post-visit (Kennel Cough/Ear Infections)

“Another $200 at the vet later, my dog has kennel cough... all in all, this whole boarding/grooming situation caused me well over $600.”

Indoor elimination on concrete(5 mentions)

“Dogs are left indoors all day and expected to pee and poop on concrete floors... Employees take a mop bucket all day wiping up pee instead of taking the dogs out.”

Grooming quality/accidental shaving(7 mentions)

“They just shaved my Havanese without instructions to do so. I was sick. She had a beautiful long coat.”

Lobby closure/Curbside only(6 mentions)

“For some reason the lobby is still not open to the public... you have to pay over the phone without getting to see your dog first.”