Southwest Veterinary Hospital

Surgical complications during spay/neuter procedures - pancreas accidentally cut during surgery

“the surgeon accidentally cut her pancreas; the incision was a bit larger than normal. The medications were very expensive, the recovery was very slow, and she's been vomiting for three days now”

Pets returned with fleas or injuries after appointments

“my pet returned with fleas after their last appointment and I am adamant about their flea and tick prevention maintenance”

Pet injured during visit - puncture wound on head

“I pick her up about 2 hours later get her home and notice she has a puncture wound on the top of your head! Thinking she got bit by a dog at the vet”

Over-medication concerns

“Over medicated my puppy and said she would be dead in a matter of weeks. That was more than 2 months ago, and she is still with me, active as ever”

Refused emergency care due to inability to pay upfront

“You could have a serious emergency with your pet, but unless you have a thousand dollars handy in your pocket they will refuse servicing your pet”

Pets died during care - potential negligence

“I lost two pets during their care. I finally realized they had to many customers not enough help, not enough time, not enough anything”

High prices compared to other vet clinics(25 mentions)

“Very expensive - They wanted $950 for a dental cleaning with two extractions. I called another vet (highly rated), they guaranteed it will not be over $300”

Difficulty reaching by phone / long hold times(12 mentions)

“The phone lines are always busy I was trying to call for over 30 minutes”

Long wait times despite appointments(10 mentions)

“Waited one hour before someone came out to address us. Other patients came and left, but we were still there”

Not accepting new clients / difficulty scheduling(6 mentions)

“I got the 'booked out until April, we aren't accepting new clients' speech”