Webster facilities
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Stay & Play Dog Hotel & Daycare

869 Ridge Rd, Webster, NY 14580

4.8
64 Google reviews
Cage-freeLive webcamOutdoor yardAccepts puppiesMedication adminGroomingClimate controlledOnline booking

Overview

Stay & Play Dog Hotel & Daycare is a cage-free, climate-controlled boarding and daycare facility in Webster, NY offering all-day play for boarding dogs with included Day Play. They require a temperament test, vaccinations (Rabies, DHLP, Bordetella), and spay/neuter for dogs over 6 months. Day Play starts at $36/day with multi-day passes available, and boarding is $55-60/night with all-day play included.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHLP (Distemper), Bordetella (Kennel Cough)

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation penalty:Last minute or frequent cancellations may result in loss of deposit or the ability to book for future boarding
Deposit required — Full amount at time of booking

Care & Play

Group play
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Boarding: 2 dogs $100/night, 3 dogs $150/night; Day for two, three, or four dogs
Senior dog accommodations

What Reviews Say

64 reviews analyzed

Stay & Play Dog Hotel & Daycare is highly regarded for its exceptionally friendly and passionate staff who create a family-like atmosphere. While the vast majority of clients report happy dogs and a clean environment, there is a significant high-severity concern regarding playgroup supervision and size-matching following a serious injury. Overall, it is a beloved local facility with strong praise for its grooming and boarding services.

Staff
4.9
Dog happiness
4.8
Drop-off / pickup
4.8
Communication
4.7
Cleanliness
4.5
Facility
4.2
Safety
3.8

People love

Staff Passion and Friendliness(18)Dog Excitement/Happiness(12)Grooming Services(4)

Staff shoutouts

Amanda(2 mentions)CamerinLindsayAlexJillKim

Worth noting

Severe physical injury and lack of size/temperament segregation

“My French bulldog developed a herniated disc in her neck after 3 visits... Dog size and temperament matching in the common play room probably would have prevented this.”

Supervision and Interaction(2 mentions)

“They would rather leave the dogs in a area with minimal interaction”

Owner replies to 12% of reviewswarm tone9 repeat customers

At a Glance

Google rating
4.8/ 5
Review scoreInsufficient topic coverage
Amenities8 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.9

Min puppy age

4 months

Pricing

Boarding

$55–$60/night

Daycare

$18–$36/day

Contact

Visit Website+1 585-671-8411Get directions to 869 Ridge Rd, Webster, NY 14580

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