Stay Pet Hotel

Dog injured (puncture wound, fur missing) during boarding - no owner outreach

“My Dog went in a little nervous but was interested and curious. I went to pick him up, hes shaking and had patches of fur missing. Once we got home I then realized he had a puncture wound on his neck.”

Dog contracted Kennel Cough at facility - staff unconcerned

“Our dog boarded there for almost a week and contracted Kennel Cough. When I spoke with Leanne she seemed entirely unconcerned that my dog picked up a highly contagious disease at her facility.”

Dogs not supervised properly in group setting

“Dogs are not supervised or trained at this facility.”

Communication/responsiveness issues(4 mentions)

“Poor communication. They said they would review my pet's information and get back to me but then became unresponsive.”

Inflexible drop-off times(2 mentions)

“They are getting really inflexible with drop off times, for example you have to leave your dog by noon which is very inconvenient if you have a late flight.”

Internal communication breakdowns

“I want to be assured my dogs are safe, not lost because of some communication breakdown inside the business”