Stepamgar Kennels
101 Sunnybrook Ln, Fletcher, NC 28732
Overview
Stepamgar Kennels is a six-acre boarding facility located in the mountains of Western North Carolina near Asheville, offering dog and cat boarding with dog grooming as a specialty. The facility features completely fenced grounds with a large separately fenced exercise park and double fencing for safety. The kennel also breeds prize-winning purebred Cavalier King Charles Spaniels and competes in show rings.
Amenities & Policies
What Reviews Say
62 reviews analyzedStepamgar Kennels presents a stark divide: many loyal customers (some for 10+ years) praise the clean facilities, fair prices, and caring staff, with dogs eagerly running in and returning happy. However, serious red flags emerge - including a dog fatality, an alleged kicking incident, and a tail injury - alongside recurring complaints about owner rudeness and unexpected price increases during stays. The facility appears best suited for dog owners who can overlook interpersonal issues and prioritize the positive aspects of care.
People love
Staff shoutouts
Worth noting
Dog killed at facility
“My dog was killed there, the guy is no good, Don't think your getting a deal, if you care about your dog, they don't care!”
Attempted to kick dog
“The owner thought he was out of view of my friend and attempted to kick his beautiful friendly Border Collie!!!”
Dog injured in kennel (tail injury)
“He had a horrible sore on the tip of his tail where it hit the walls on each side of the inside kennel.”
Dog left in unsanitary conditions/heat
“he was outside in a kennel in 80 degree weather, he was thirsty and smelt of dog feces.”
Dog became ill after stay requiring vet care
“He has had diarrhea since we picked him up which would explain why he smelt so bad. It has gotten worse over the last few days and now I am having to take him to the vet.”
Price increases during stay without notice(2 mentions)
“Price went up 25% during our dogs stay (13 days) without anyone telling us. Cost us an extra $100!!!”
Owner rudeness/attitude problems(4 mentions)
“The guy that runs this place has an attitude.”
Dog unhappy or stressed after stays(2 mentions)
“my dog was not happy each time I picked him up. He is mad at me! Why?? He is always happy when I pick him up at one of the two OTHER kennels.”
Poor communication/ignoring customers(2 mentions)
“They totally ignored my texts and emails responding only once or twice and never taking time to provide any details about the puppies they are trying to sell.”
At a Glance
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