Stone Ridge Veterinary Medical Center & Pet Resort

Medication errors - double dosing or wrong dosage administered

“They gave me a double dose of flea and tick medication for my puppy that would have caused a overdose, second They charged me for a full year of medication for my dog and injected him with a six month dose”

Post-surgical complications resulting in pet deaths

“I woke up this morning to my cat dead... after almost $2700, the cat had a UTI”

Potential misdiagnosis of serious conditions (cancer, heartworms)

“my dog's cancer was missed/misdiagnosed... they found an issue and began treatment for said issue, it was not the underlying, but very prevalent issue”

Boarding neglect - missed feedings, medication errors, inadequate walks

“Missing feedings, medication and delayed services”

Grooming damage - dogs shaved against instructions

“We asked for a regular body trim and asked them to please NOT shave them. But instead they completely shaved them down like a naked mole rat”

Excessive pricing / unexpected charges(25 mentions)

“They use the love people have for their pets to price gouge. They don't care anything about the pet other than as a walking ATM”

Poor communication about costs(12 mentions)

“I went in expecting to pay around $200 and walked out $400 lighter. This could have been avoided with better communication during the reservation process”

Grooming inconsistency / quality issues(8 mentions)

“The grooming is ok except it is different every time”

Long wait times / scheduling issues(6 mentions)

“I just wish they had a little larger staff as sometimes the wait can be a bit long”

Staff dismissiveness / poor customer service(8 mentions)

“When I spoke to Dr. Kitten about the incident, she explained that the new vet was from Colorado and 'does things differently,' which felt like an excuse rather than accountability”