Surf City Pawville - Pet Boarding, Grooming, Daycare, Training
304 Beckys Creek Rd, Hampstead, NC 28443
Overview
Surf City Pawville is a comprehensive pet care facility in Hampstead, NC offering boarding, daycare, and grooming services on an acre of land. The facility features private boarding rooms with turfed yards and webcams, a large indoor daycare playroom, pool area for dogs, and cat boarding condos. Led by General Manager Stella since 2025, they provide various boarding options from $39-67/night and daycare from $21-31/day with military discount available.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
407 reviews analyzedSurf City Pawville enjoys overwhelmingly positive reviews (92% are 5-star) with customers praising the caring staff, daily report cards with photos, clean facility, and webcam access. The dog happiness score is exceptional - many pets excitedly pull toward the facility. Minor recurring complaints include occasional inconsistent report cards, grooming timing issues, and phone responsiveness. A few concerning incidents include dogs contracting kennel cough/fleas (2 reviews), a dog switch error, and medication administration issues - though the owner responds professionally to negative reviews. The majority of customers are repeat visitors, with many noting years of loyal patronage.
People love
Staff shoutouts
Worth noting
Dog contracted kennel cough and fleas during boarding stay
“SOMEHOW, EVEN WITH THE BIANNUAL BORDETELLA REQUIREMENT FROM PAWVILLE WHICH THEY HAD, THEY BOTH GOT KENNEL COUGH. One much worse than the other. They also got FLEAS which they have never had before”
Dogs left outside in heat with minimal staff interaction
“I noticed hardly any interaction from staff and when I picked most of if not all were sitting in the office and complaining about their coworkers”
Dog separated from group for hours due to vocalization, then contracted kennel cough
“he was separated for several hours... he was just laying down staring at the dogs in the next room... he had a green discharge coming from his eyes... Turns out he has kennel cough”
Dog switched with another dog during grooming
“Oh hello mrs cruz, we have Scarlet here. To mine and the owner of Frea, our dogs were switched”
Medication not administered properly - dog not given meds for multiple days
“My dog is a large 75 lb puppy with severe hip dysplasia... over half of his food was still there... They also did not give him his medication appropriately”
Inconsistent or missing report cards(3 mentions)
“8 hours later and no update on my bigger dog... I then said ok, well do you know if she got to play with other dogs today”
Grooming issues - nails not cut, mats not removed(3 mentions)
“As soon as I got home, I realized they hadn't gotten a single nail cut on ether dog, and the mats I got charged for WERE STILL THERE”
Communication/phone call responsiveness(4 mentions)
“I've called this place 3x times to reserve a grooming appointment... I've left 3 voicemails and I've never heard back”
Dog returning smelling of urine(2 mentions)
“My larger dog... also came home smelling strongly of urine and her blanket too”
At a Glance
Pricing
Boarding
$39–$67/night
Daycare
$21–$31/day
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