Susan's Pet Boarding and Daycare
10430 Sunnybrae Ave, Chatsworth, CA 91311
Overview
Susan's Pet Boarding and Daycare is a cage-free, family-run boarding and daycare facility in Chatsworth, CA operated by Susan First with over 20 years of experience. The facility offers boarding, daycare, grooming, pet transportation, and a unique dog pool rental service, with 24-hour veterinarian access available.
Amenities & Policies
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
8 reviews analyzedThe facility has highly polarized reviews, with long-term clients praising their communication and ability to handle reactive dogs. However, multiple recent detailed reviews raise severe alarms regarding dogs being returned thin, lethargic, and covered in waste. There are also specific allegations of food mismanagement and lack of basic hygiene that contrast sharply with the 5-star ratings.
People love
Worth noting
Poor hygiene and sanitation
“my dog smelled like urine/feces. The smell was so pungent that it leads me to believe that my dog was left unbathed for an extended period”
Medical concerns/Malnourishment
“He was returned to us in poor condition, very thin... later with me at the dog park his poop had blood in it.”
Food theft/Mismanagement
“I provided a large amount of food for my dog but the owner said she used all of it (I don’t believe that).”
Sanitation and Odor(2 mentions)
“smelled like urine and feces.”
Dog health/condition upon return(2 mentions)
“Other than that he was sad, lethargic, and not his usual self.”
At a Glance
Pricing
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