Tails Pet Resort

Dog escaped from facility

“They allowed him to escape the facilities within 30 minutes of dropping off. Staff had no contingency plan for when a dog escapes”

Dog returned injured/with wounds

“She had dried blood and scabs on both of her arms”

Dog ingested foreign object requiring emergency vet

“After pickup he began vomiting multiple, large plastic pieces, quickly regressed, and required a $1,000+ emergency vet visit”

Dogs contracting lice/illnesses at facility

“A few days after picking up our dogs we noticed extreme itching behavior. $250 later at the vet we found out they were infested with lice”

Dog left in enclosure too long/neglect

“He had pressure sores on joints due to the extended period of time he was kept in his kennel and had bit through his mouth due to the stress”

Breed discrimination (Pitbulls not allowed)(4 mentions)

“They do not allow Pitbull's in daycare. It's extremely unfair and misleading to have pet owners go through the whole process only to be told after the fact that your dog isn't even eligible”

Dog getting sick after stay (lice, kennel cough, other illnesses)(8 mentions)

“My dog got dog lice two weeks after his stay. I never spoke with anyone at the facility”

Communication issues(5 mentions)

“The communication with the staff is absolutely pointless. I spoke to multiple front desk staff about the conditions and bathroom breaks, each person tells me different story”

Pricing concerns/overcharging(3 mentions)

“Tails miscommunicated my fee and when I picked my dogs up it was double the amount”

Staff not following special instructions(2 mentions)

“I mentioned he had to eat HIS food because of his sensitive stomach... they had not followed instructions and fed him whatever they had on hand. As a result my pup was sick for two days”