Tally Wags, LLC

Grooming causing injury/illness - razor burn, ear infections, kennel nose, eye infections

“my poor Abby came home with rezar burn on multiple parts of his body”

Dogs dismissed from daycare for rough play after temperament test

“my dog was 'too aggressive' for the group play concept that tally wags offers”

Staff member (Crystal) yelling at client over phone

“one of the managers crystal who was yelling at a worker about me over the phone”

Lack of notification about pet health issues (kennel nose, eye infection)

“they did not tell me or notify me that she was hurting herself”

Grooming quality issues - ear care not done, razor burn, uneven cuts(5 mentions)

“they completely ignored it. Ear plucking is part of standard grooming care, and neglecting it caused her ears to become so badly matted and infected”

Communication gaps - not notifying owners of pet health issues(2 mentions)

“they did not tell me or notify me that she was hurting herself”

Temperament test process - inflexible scheduling, arbitrary criteria(2 mentions)

“a temperament test (one which has to be set up only Mondays or Wednesdays at 9/9:30 - a time during business hours that most people are working)”

Staff professionalism - manager yelling at employee in front of clients

“crystal who was yelling at a worker about me over the phone. Crystal was very angry”