The Animal House
2917 Riverwest Dr Unit 107, Augusta, GA 30907
Overview
The Animal House is a dog boarding and daycare facility in Augusta, GA offering overnight stays ($38-44/night) and doggie daycare ($20-30/day). They emphasize a cage-free environment where dogs spend nights in private bedrooms and days in supervised playgroups. The facility requires vaccinations (Rabies, Distemper, Bordatella), spay/neuter for daycare, and a temperament test. They do not accept pit bulls due to breed restrictions.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordatella
Breed restrictions: pit bulls
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Extras
What Reviews Say
139 reviews analyzedThe Animal House enjoys strong customer loyalty with the majority of dogs appearing genuinely happy and staff being described as friendly and caring. However, significant concerns exist around safety (dogs escaping, getting sick with kennel cough, temperature issues), communication (vague updates, billing discrepancies, unreturned calls), and facility limitations (minimal outdoor space). The owner actively responds to reviews but many negative experiences involve serious issues that damaged trust with long-term customers.
People love
Staff shoutouts
Worth noting
Dogs contracting kennel cough/illness at facility
“Both of my dogs contracted kennel-cough despite having the appropriate vaccinations and current flu shots. After $5,000 of veterinary care and a 6 week quarantine...”
Dog escaped or got loose due to improper handling
“Did not put on the harness correctly my dog got loose. Thank God she did not get out of the building and get hit by a car.”
Dog left in unsafe conditions (heat/AC issues)
“The outer room is essentially a hot sauna that my dog had to suffer through during the entire board”
Dog forgotten/mixed up during grooming
“they mixed up dogs and had ours in the day care area in a private room, where he was forgotten about”
Dehydration/illness not properly communicated
“she was severely dehydrated... I guess the owner does not consider telling the pet owners the truth about what really goes on”
Poor communication about dog behavior/updates(5 mentions)
“Any time I have inquired about a dog and how he/she did that day, they never have a real answer for me. It's usually a one word answer”
Pricing discrepancies/billing issues(4 mentions)
“We were charged $85. The amount on the website stated $50. The only explanation provided was 'it's outdated.'”
Staff rudeness/unprofessionalism(4 mentions)
“Very rude staff and atmosphere just walking in wasn't conducive to a positive environment”
Lack of outdoor play space(3 mentions)
“there is no outside play zone...only for bathroom purposes”
Dogs getting sick after stays(3 mentions)
“After first stay our dog got sick, and we missed vacation due to not being able to board her. Vet Bill's and meds.”
IBPSA Member
Industry Association
Cross-referenced with IBPSA’s member directory.
At a Glance
Min puppy age
6 months
Pricing
Boarding
$38–$44/night
Daycare
$20–$30/day
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