The Hamptons of Grovetown Boarding & Grooming

Dog suffered grievous ear injury requiring thousands in vet treatment

“Left my dog there for boarding and they did not ensure his safety. He was left with a grievous injury to the ear, life long trauma to him and our family and 1000's of dollars of treatment”

Dog contracted bacterial infection requiring $625 vet visit

“My male started to have loose stool that morning... the next morning he started throwing up blood. We took him to the vet immediately and a lot of tests and $625 later. We found out it was a bacterial bug he caught there.”

Life-critical seizure medication neglected - dog went 4 days without medication

“After my pup was neglected to be administered his life critical seizure medication, we will not be returning. I can maybe get over one missing dose, but four days without is unacceptable.”

Dog returned soaked in urine, neglected at pickup

“Our puppy was soaked in urine when we picked her up. She looked like she had been laying in pee for days. Her blanket was saturated with urine and smelled awful.”

Owner allegedly has history of dog death in Florida - $60,000 settlement

“Upon further investigation we found out that the owner wants had a kennel in pompano Florida where he was charged with a dog's death negligently he was ordered to pay $60,000 and is no longer allowed to practice a boarding kennel in the state of Florida”

Kennel cough/illness contracted at facility(4 mentions)

“My furbaby was boarded at the Hamptons for 7 days and she contracted Kennel cough, I was offered no help nor guidance in dealing with my sick Bella.”

Cash-only policy causing inconvenience(4 mentions)

“When my husband went to pick up them up and he was informed that they do not accept cards. There was no mention of this during booking.”

Unexpected pricing/charges(3 mentions)

“When I went to pick them up, it was $980 for some reason... we did not receive anything for the trouble they caused. In fact, we got charged $180 more than what I expected to pay.”

Communication issues - vague updates, not responsive(3 mentions)

“Updates are incredibly vague/lack detail and pictures are very low quality. Total amount owed was not provided until the morning of pickup.”

Services not delivered as promised (grooming, feeding)(3 mentions)

“Two of my dogs stayed over the weekend... were supposed to be groomed during their stay. I picked them up Sunday and they were not groomed.”