The Hounds Club
520 W Windsor Rd, Glendale, CA 91204
Overview
The Hounds Club is a dog daycare, boarding, and grooming facility located in Glendale, CA with a 4.8 Google rating. The website content was not accessible as it displays only a browser verification redirect page.
Amenities & Policies
What Reviews Say
286 reviews analyzedThe Hounds Club is an exceptional dog daycare and boarding facility with an overwhelmingly positive reputation. With 93% of reviews being 5-star, customers consistently praise the caring staff (especially Ben, Clay, Alaina, and Elyana), clean facility, thorough safety protocols including temperament testing, and transparent webcam access. The cage-free environment and long operating hours are major pluses. Minor complaints are rare and include a controversial early drop-off fee policy and isolated incidents involving dog interactions. The owner responds professionally to all negative reviews, demonstrating genuine commitment to customer service and transparency.
People love
Staff shoutouts
Worth noting
Dog injury incident during play - owner being sued for $6,000+ in vet bills
“During a routine pick up of another dog the pack got over excited and rushed the gate and my dog pulled this other dog out of the pack by his back leg... The owners of that dog are now suing me for over 6,000 in vet bills.”
Alleged misrepresentation of temperament test results
“They did a temperament test and said she failed. Even though she passed it, so they lied.”
Staff allegedly handling dogs roughly by collar
“If you enjoy watching your dog getting yanked around on its collar via their webcams, this is the place for you.”
Refusal to allow facility tour before evaluation
“I asked the guy who was there if I could please see the area where my dog will be staying and was told that's not possible.”
Early drop-off fee policy
“Be sure to not ring the front doorbell 1 second before 6:30am for early drop off to avoid the early drop off fee. I walked through the door at approximately 6:24am... For this I was still charged the early drop off fee. Ridiculous.”
Communication/booking issues
“I wouldn't know. Giving 2 stars because I haven't been able to book or talk to anyone in a month when calling. I've stopped leaving messages and decided to look elsewhere.”
Indoor-only daycare limitation
“Biggest challenge for me is feeding time... Only other gripe is the daycare is inside only and my pup loves being outside and sun bathing.”
At a Glance
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