The Modern Dog Royal Windsor

Severe injury (puncture wound) went unnoticed and unreported by staff.

“My sweet dog came home from this daycare with a deep, bleeding puncture wound... staff reported absolutely nothing.”

Unauthorized release of a dog to a third party.

“I left very clear instructions that my dog was only to be released to me or my partner, yet they handed my dog over to someone else without my consent.”

Lack of supervision in playrooms leading to bullying/injury.

“In the clip the coach is no where to be found... my 4 month old puppy was being pushed then pulled with his mouth by a bigger dog.”

Billing and Management Responsiveness(3 mentions)

“We've been wrongfully charged two weeks in a row with no resolution. It seems management is responsible.”

Hygiene/Smell upon pickup(2 mentions)

“My dog came home smelling gross. I had to give him baths every time i picked him up.”

Staff attentiveness (Phones)

“The front desk staff are usually on their phones and taking personal calls whenever I come to this location.”