The Ohana Pet Resort

Pet injury during stay with disputed cause

“Maggie came home injured. She was later diagnosed with a spinal injury and bulging disc, requiring multiple medications, 6 weeks of strict rest, and over $1,500 in emergency vet bills.”

Dog returned with scratches/bite marks

“She had A LOT of scratches and teeth marks. On top of that, my once confident baby was suddenly spooked by loud noises...”

Staff dismissed owner concerns/defensive response

“She dug in hard, was overtly rude, combative, and asserted that there was no mistake made.”

Camera access denied when investigating issues

“We asked about reviewing the cameras and were told it would take too long and that staff didn't have access.”

Communication issues when problems arise(5 mentions)

“I just wanted to report it to help with any other dogs who might have been sick too. I was met with a pretty curt, it was not us.”

Pet returned dirty or unbathed(3 mentions)

“When we picked her up, she was filthy. They told us she had been bathed the night before but how much can a dog get dirty by staying inside one night?”

Staff member (Serena) rudeness(3 mentions)

“spoke to the manager Serena who claimed flat out, in no way did they cause her nails to bleed. She in a strangely well rehearsed manner stated it happened after we left.”